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Billing Help

For most concerns about your bill, your coach or therapist is the best source of information for our current clients.

If you are not a client, or for overdue bills, payment plans, collection calls, etc., please read our Billing FAQ’s or contact our Billing Specialist at 877.443.7030, ext. 221.

Billing FAQ’s
Financial Policy

Insurance Help

Legacy is a participating provider for Blue Cross/Blue Shield PPO, Cadence HMOI, Aetna, Optum/United Behavioral Health and Medicare Clients may be required to pay a co-payment or co-insurance. These payments are due at the time of service. Authorizations should be obtained by the patient prior to the office visit.

For insurance other than those listed above, full payment is due at the time of service. A claim form will be submitted for outpatient services with the necessary information required by your insurance company. Not all insurance plans pay the same benefits or apply the same deductible, thus there may be balance differences in reimbursement rates after your insurance has paid. Since the insurance contract is an agreement between you and your insurance company, any unpaid balance will remain the responsibility of the insured. After regular payments are being received from your insurance company, only the expected co-payment will be due at the time of service.

Insurance FAQ’s
Financial Policy